Question 1

How can I play with my friends?

Accepted Answer

To play with a friend, enter their username in the lobby window and then select them from the list of results.

Question 2

How do I access the shop?

Accepted Answer

To visit the Torofun shop, pull down the main menu by clicking on the three lines in the top left corner of the page and select shop in the members area, or click on your Toros in the top right corner. If you run out of Toros during a game, you will be prompted to go directly to the shop.

Question 3

What are achievements?

Accepted Answer

Achievements are badges that show the milestones you have reached in each game. They are displayed on the main page of each game and will be displayed on your profile page at a later date. There are common achievements for all games, such as playing the same game 3 times in a row, winning 3 games in a row, winning 10 games, playing with friends, and others that are particular to each game, such as completing a game without ever having passed in Parcheesi.

Question 4

Can I play even if no one else is online?

Accepted Answer

If when you go to play a game there is no one online waiting to play the same game as you, you can play against bots after creating the room by clicking the add bot button.

Question 5

What are the bots for?

Accepted Answer

Bots allow you to play the game at any time, regardless of whether there are users online who are interested in playing the same game as you or not. They also allow you to practice and master the game before playing with other users.

Question 6

How can I collect my daily reward?

Accepted Answer

Whenever you log in on different days, the daily reward window, called Wheel of Fortune, will appear automatically. If you close the window for any reason, you can always open it again by clicking on the bell-shaped notification icon to the left of the avatar. To collect your reward just click on the button and accept the Toros you’ve been gifted.

Question 7

Can I chat with other users?

Accepted Answer

Torofun is a social gaming platform, so we love it when you talk to other members of the community. For this, you have a global chat for all users, and a per-game chat to talk to the other players, as long as it is allowed. In addition, if you are a VIP member, you can have a private chat with your friends. To make Torofun a fun place for everyone, there are community rules that you must follow in order to participate in the chats.

Question 8

What are the rules of the community?

Accepted Answer

To make Torofun a fun place for everyone, there are rules that you must follow in order to participate in Torofun chats and social networks. GENERAL RULES: It is not permitted to: insult or provoke other users; abuse the reporting system of other users: publish personally identifiable information about yourself or others (name, surname, address, email address, phone number, etc.); post information related to brands, businesses, organisations; post links to websites with illicit intentions (phishing) or for commercial and promotional purposes; post spam; post content related to a specific topic in the wrong place; act as moderator. CONTENT RULES: You are not allowed to post any content that contains or is related to the following: pornography, offensive content, inappropriate content, stolen content, etc.; threatening or harassing other users, not even as a joke; private information about yourself or others, e.g. from your family or work environment; piracy (crackers, key generators, console emulators, etc.); content that reveals how to hack, cheat, or exploit bugs in the platform and its games; copyrighted content; racism, religion, politics, sexual orientation, and any other kind of discrimination; drugs, alcohol; offensive language, swear words, even if abbreviated, censored or partly censored by the user; any issue that is prone to or likely to generate controversy; advertising, marketing, raffles, selling, buying, canvassing, or posting links for these purposes. ACTION IN CASE OF INFRINGEMENT: if you witness inappropriate behaviour, you can report it by pressing the report button; if you are the offender, you will receive 3 warnings if the offence is minor, and, if the offence is serious, it may result in temporary or permanent expulsion from the community.

Question 9

What benefits do I get if I become a VIP?

Accepted Answer

Torofun VIP membership comes with exclusive benefits: better in-game rewards, exclusive avatar and game customisation items, priority access to tournaments and competitions, and much more.

Question 10

Can I change my username?

Accepted Answer

Yes, you can change your username in the My Account section. Just click on the change username button and type in your new name.

Question 11

How can I level up?

Accepted Answer

As you accumulate game experience, the more experience points you gain. You can check your experience points on your profile.

Question 12

What is the experience level for?

Accepted Answer

Experience points allow us to group together users with the same level of experience to provide a satisfying gaming experience where everyone has a similar chance of winning.

Question 13

Where can I check my ranking?

Accepted Answer

To see your overall and per-game rankings, go to the Rankings section. Results are displayed by day, week, month, year and cumulative total; and you can filter the results as you wish.

Question 14

How can I customise my avatar?

Accepted Answer

To customise your avatar, click on your avatar icon at the top right, or go to the menu and select Avatar. Avatar customisation takes place in the avatar shop, where you can choose from dozens of free and paid items.

Question 15

I have logged out and I can't log back in, what do I do?

Accepted Answer

If you have logged out and do not remember your username, please check your welcome email or any Torofun email. If you remember your username but cannot remember your password, click the 'I forgot my password' button in the login window.

Question 16

How can I delete my account?

Accepted Answer

To delete your Torofun account, please write an email to support@torofun.com from the email address you registered with and include your username.

Question 17

What is the shop for?

Accepted Answer

In the Torofun shop you can buy avatar customisation items and Toros.

Question 18

What are Toros?

Accepted Answer

Toros are the name of Torofun tokens, which are used to gain access to certain games and functionalities, and to obtain premium avatar customisation items. They can be purchased in the shop, and you can receive them as a reward for playing, winning and interacting with the platform.

Question 19

How can I get Toros?

Accepted Answer

Toros can be obtained in several ways: as a reward for interacting with our service (for visiting us every day, for visiting us several days in a row, for inviting friends, for winning several games in a row, for playing several games in a row, etc.), as a prize for winning a game or by buying them in our shop.

Question 20

What happens if I run out of Toros?

Accepted Answer

Don’t worry! Most of our games can be played for free. You can also visit us another day and we will give you Toros as a reward, and, if you can't wait, you can buy more in the shop. In no case will you lose access to the games, your progress and your statistics.

Question 21

What payment methods can I use in the shop?

Accepted Answer

In the shop you can pay quickly and securely with the following payment methods: PayPal, credit card, Paysafecard, bank transfer, Skrill, telecredit, Sofort, RazerGold, Skins, bitpay, Nesurf, onebip.

Question 22

What are promotional coupons for?

Accepted Answer

Coupons are discount codes that you can use to get a discount on premium products from Torofun.

Question 23

I have a gift voucher. How can I redeem it?

Accepted Answer

To redeem a voucher, go to the shop and click on the voucher button at the top right. Type or paste your code in the pop-up window and you will receive the gift immediately.

Question 24

What is the content creator code?

Accepted Answer

The content creator code is used to share your Torofun payments with your favourite influencer.

Question 25

How can I pay by credit card?

Accepted Answer

Pay quickly and securely with your credit or debit card without having to register. To pay by card, go to the shop, select the pack you want and click on the card icon at the bottom, where the payment methods are listed. Then click on the payment button and the secure payment window will open where you can enter the necessary data and complete the payment.

Question 26

How can I pay with PayPal?

Accepted Answer

Pay with one of the world's most secure payment methods via PayPal without the need to register. To pay via PayPal, go to the shop, select the pack you want and click on the PayPal icon at the bottom, where the payment methods are listed. Then click on the payment button and you will be directed to the paypal.com page, where you will have to fill in your email address and password, or fill in your credit card details.

Question 27

How can I pay with my bank account?

Accepted Answer

Pay by bank transfer by entering your IBAN details (International Bank Transfer Number). To pay by bank transfer, go to the shop, select the pack you want and click on the bank transfer icon at the bottom, where the payment methods are listed. Then click on the payment button and the payment window will open, where you will have to enter the necessary data.

Question 28

How can I get a promotional coupon?

Accepted Answer

Promotional offers are displayed randomly or as a result of a promotional campaign. If you close the offer without taking advantage of it or change your mind later, don't worry, you will most likely see it again, but we recommend that you take advantage of them when you see them, because they are shown a limited number of times.

Question 29

Can I play as a guest?

Accepted Answer

Yes, you can play as a guest, but if you register you will get a lot of exclusive benefits. Creating an account on Torofun is easy, fast, and free... What are you waiting for?!

Question 30

Why should I register?

Accepted Answer

Registration is free and you’ll have many advantages as a user. By registering you will have access to all the features of the site and the games: you will be able to play on different platforms without losing your progress, receive daily rewards, earn tokens by playing, add friends, and many more features. By registering, you will have: a unique username; a customisable avatar; free bonus chips daily; possibility to bet and win tokens; possibility to add friends and play with them in private rooms; possibility of being in the rankings; a token purse; access to our Toros shop

Question 31

How can I register?

Accepted Answer

Creating an account on Torofun is free, and all you need to do is fill in your username and choose a password. You can also register with your Facebook or Google account.

Question 32

I forgot my password, how can I log in?

Accepted Answer

If you have forgotten your password and have not registered with your Facebook or Google account, don't worry. When you go to log in, click on the 'I forgot my password' button, and we will send you an email with instructions on how to change your password. If you did not add your email address in your profile, it will be impossible for you to retrieve it, so please do not forget to complete your profile and provide us with a valid contact email address.

Question 33

Can I change my password?

Accepted Answer

You can change your password whenever you want by associating a valid email account with your account. This way we can guarantee that you are the one who changes the password.

Question 34

What is the purpose of associating my account with an email address?

Accepted Answer

Associating your Torofun account with an email address has exclusive advantages such as protecting your progress from accidental loss, being able to receive news of your favourite games and exclusive offers to your email, being notified of your purchases, and easily changing your password, among others.

Question 35

Can I play on a computer and a mobile device?

Accepted Answer

Our games are played online from a web browser (Google Chrome, Microsoft Edge, Mozilla Firefox, Opera, etc.) or from a mobile device.

Question 36

What does web3 mean?

Accepted Answer

Web3 games integrate the fundamental principles of Web3 and blockchain technology to offer a decentralised, innovative and player-driven gaming experience. What does that mean? To give players more control over the game, Web3 or blockchain games incorporate technologies such as non-fungible tokens (NFTs), blockchain-based assets, decentralised ownership and often cryptocurrencies.

Question 37

What is an NFT?

Accepted Answer

NFTs are unique digital assets that can represent ownership of virtual in-game items, characters, masks or other collectibles.

Question 38

Do I have to register with a Web3 service to play Torofun?

Accepted Answer

No, you can play without registering, we will tell you when we have a prize for you and if you want you can register at that time or simply not register. You choose!

Question 39

Can I play for free?

Accepted Answer

At Torofun you can play most of our online games for free, except for bingo, where you have to buy tickets with Toros, and social casino games, where you have to place a Toros bet to play.

Question 40

What is betting for?

Accepted Answer

In most of our games you can choose to play for free or bet Toros. If you play for free you will not win any Toros if you win the game, but if you wager and win the game you will receive a multiple of the Toros wagered depending on your experience level, your membership type (basic or VIP), and current promotions. In most games the minimum bet is 100 Toros. In casino and social bingo games, bets usually start at 20 Toros.

Question 41

If I leave a game before it ends, do I lose Toros?

Accepted Answer

If you decide to leave a game before it ends you will forfeit any Toros wagered or invested in purchasing bingo tickets in that game. If you were playing for free, you won't lose any Toros.

Question 42

If there are connection problems during a game, do I lose the Toros I have invested?

Accepted Answer

If the game is interrupted due to technical problems on our platform, the Toros you invested in the game in progress will be refunded to your account immediately and you will receive an information message.

Question 43

What is a room?

Accepted Answer

Rooms are created by users for playing a certain game and you can join the room to play. Each room has certain variables to be configured when creating it (number of players, minimum stake, length of turns, settings, etc.).